Customer-Centric Visualization – Visitor Flow & Tour Path Mapping

Client
CITIC Pacific
Date
September 20, 2021
Services
Agility Operations | Delivery Transitional Leadership

Major Improvments

  • Customer Journey Mapping
    Mapped a full walkthrough route covering key production, quality, and logistics stations aligned with visitor interests.
  • Modular Tour Zones Setup
    Created modular zones with quick setup options depending on visitor type (investors, clients, auditors).
  • Dynamic Info Panels
    Installed interactive visual displays explaining each area’s key KPIs, innovations, and recent improvements.
  • Visitor Flow Monitoring
    Introduced a light RFID visitor tag to anonymously track tour flow for optimization and safety assurance.

Application Scope

  • Client Factory Tours
    Enhanced professional perception and understanding of operations, reducing post-tour Q&A effort.
  • New Hire Orientation
    Standardized factory introduction for onboarding across roles and levels.
  • Government & Media Visits
    Provided structured, story-driven visual paths to highlight advanced manufacturing capabilities.
  • Internal Benchmarking
    Used route metrics to identify attention gaps and continuously update tour content with latest improvements.

Customer Says

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