Customer-Centric Visualization – Visitor Flow & Tour Path Mapping
Client
CITIC Pacific
Date
September 20, 2021
Services
Agility Operations | Delivery Transitional Leadership
Website
Major Improvments
- Customer Journey Mapping
Mapped a full walkthrough route covering key production, quality, and logistics stations aligned with visitor interests. - Modular Tour Zones Setup
Created modular zones with quick setup options depending on visitor type (investors, clients, auditors). - Dynamic Info Panels
Installed interactive visual displays explaining each area’s key KPIs, innovations, and recent improvements. - Visitor Flow Monitoring
Introduced a light RFID visitor tag to anonymously track tour flow for optimization and safety assurance.
Application Scope
- Client Factory Tours
Enhanced professional perception and understanding of operations, reducing post-tour Q&A effort. - New Hire Orientation
Standardized factory introduction for onboarding across roles and levels. - Government & Media Visits
Provided structured, story-driven visual paths to highlight advanced manufacturing capabilities. - Internal Benchmarking
Used route metrics to identify attention gaps and continuously update tour content with latest improvements.
Customer Says
Success Projects

Smart Supply-chain Resilience in Gear Shaft Machining
Responsive Supply-chain

Restructuring Production & Logistics in Heavy Gearbox Manufacturing
Flow Optimization

National-Level Demonstration of Visual Transparency in Special Steel
Flow Optimization

TPM & VSM Upgrade for Battery Quality Compliance
Flow Optimization